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Live Chat
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How to Access
Scan the QR code below to start speaking with us from your smartphone or open Whatsapp on your desktop.
WhatsApp Chat Terms
By using the WhatsApp chat feature, you agree that any personal data provided to XM Global Limited by you through WhatsApp will be processed, as per our Privacy Policy and as per the app's Privacy Policy, for the purpose of receiving assistance from our Customer Experience team.
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Line
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Line Chat Terms
By using the Line chat feature, you agree that any personal data provided to XM Global Limited by you through Line will be processed, as per our Privacy Policy and as per the app's Privacy Policy, for the purpose of receiving assistance from our Customer Experience team.
Viber
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Viber Chat Terms
By using the Viber chat feature, you agree that any personal data provided to XM Global Limited by you through Viber will be processed, as per our Privacy Policy and as per the app's Privacy Policy, for the purpose of receiving assistance from our Customer Experience team.
Help Center
Or choose one of the categories below to find the information you are looking for.
Deposits & Withdrawals
What is the minimum I can deposit or withdraw?
Can I withdraw money whenever I want?
How long does it take to receive money after making a withdrawal?
Which payment methods can I use to make deposits and withdrawals?
Which currencies can I deposit in?
What happens if the amount I request for withdrawal exceeds my deposits via credit or debit card?
Can I withdraw money if I have an open position?
Do you charge any deposit or withdrawal fees?
Can I withdraw funds directly from MyWallet?
How do I find a specific transaction in MyWallet?
Can I transfer funds from my account to another client’s trading account?
Can I make deposits to or withdrawals from a friend’s or relative’s account?
Are XM trading bonuses withdrawable? What about profits made using bonuses?
Can I transfer money between my trading accounts?
How do withdrawals work when deposits are made from multiple payment methods?
What can I do if my bank account is closed and can no longer accept funds?
Are exchange rates applied during the deposit or withdrawal process?
How do I cancel my withdrawal request?
Is the money I deposit with XM safe?
More resources
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